Frequently Asked Questions
Everything you need to know about shopping with Arenade Ph
What payment methods do you accept?
We accept a variety of payment options including GCash, Maya, credit/debit cards via secure gateways, and Cash on Delivery (COD) for selected areas within the Philippines.
How long does shipping take?
For Metro Manila orders, expect delivery within 2-3 business days. For provincial orders, shipping typically takes 5-7 business days depending on the courier's schedule.
What is your return and exchange policy?
We offer a 7-day return policy for factory defects or incorrect items. Please ensure the product is in its original packaging and unused to qualify for a return or exchange.
Are all products on Arenade Ph authentic?
Yes, we pride ourselves on sourcing only 100% authentic and high-quality products. We work directly with authorized distributors to ensure the integrity of every item we sell.
How can I track my order?
Once your order has been dispatched, you will receive an email or SMS notification containing your tracking number and a link to the courier's tracking portal.
Do you offer international shipping?
Currently, Arenade Ph only ships to addresses within the Philippines. We are looking into expanding our reach to international customers in the near future.